DELSA - Digital Empowerment for Digitally Upskilling Adults

2A Digital Technologies for Communication and Collaboration


2A Digital Technologies for Communication and Collaboration

Social Network, Social Media, Netiquette, Sharing data, Communication, Email, Video



At the end of this module you will be able to: • Understand the possibility to communicate and share content through digital technologies • Behave in a correct way in the digital environment • Use a Social Media

This module introduces the main technologies used for communication and collaboration between individuals: WhatsApp for messaging, Outlook for emails and Skype for video chats. In each of these platforms and tools, it is necessary to maintain a correct behavior, illustrated by the netiquette discussed in Unit 2. In Unit 3 the functioning of the main Social Media is dealt with in detail (Facebook, Instagram, Twitter and Youtube). Finally, the topic of "sharing" is addressed through social media and digital technologies: sharing of data, thoughts, photos and videos.

 Contents in bullet points
• Technologies for communication • WhatsApp (video chat and instant messages) • Outlook (email) • Skype (video chat and instant messages) • Face book (video chat and instant messages) • Viber (video chat and instant messages) • Netiquette: Rules for a correct behaviour • Basics of Social Media • What are Social Media • Which are the most used Social Media? • How to sign up • What you need • Facebook • Instagram • Twitter • YouTube • Sharing data online • Sharing posts, photos and videos on Social Media • On Facebook • On Instagram • On Twitter • On YouTube


 2A Digital Technologies for Communication and Collaboration

Interacting through digital technologies

  Technologies for communication

The development of communication technologies, in particular Information Technology (IT) has profoundly changed how people interact with technology

Today, computers and programmes continue to be essential tools for communication.

Although there are risks if technology is not used correctly, new communication technologies usually guarantee freedom of communication.

To communicate with friends, relatives, colleagues or any other person in the world, you can use:

•Personal Computer (PC), through appropriate communication platforms,
Mobile phone, through downloadable applications (both free and paid).

For more effective communications and to always remain connected, both the applications and the communication platforms can be used on the PC and the mobile phone.

The most useful applications for communicating are:

WHATSAPP (video chat and instant messages)
OUTLOOK (E-mail)
SKYPE (video chat and instant messages)


More examples:

FACEBOOK MESSENGER (video chat and instant messages)
VIBER (video chat and instant messages)

  Apps for messaging: WhatsApp

    In order to use WhatsApp you have to download the app and log in with your telephone number from your smartphone.

    Then you can chat with anyone around the world: you only need their telephone number.

  Apps for receiving E-mails: Outlook is one of the safest programmes for webmail, tasks and calendar services. The Outlook app allows you to receive and send E-mail with your smartphone and it is very useful for tasks and calendar as well.

  Apps for video chat: Skype

Skype is an application that provides video chat and voice calls between mobile devices (smartphones, tablets, smartwatches, etc.) and computers. It also allows instant messaging.

Skype is the most used app to make video conference calls all around the world.

Netiquette: Rules for correct behaviour

Basics of Social Media

  Rules for correct behaviour

Netiquette refers to the informal rules to follow to ensure correct behaviour for Internet users. It is useful for newsgroups, mailing lists, forums, blogs, social networks or emails.

The rules of behaviour must be used mainly when communicating with other users.


1.Do not send to others what you would find unpleasant to receive.
2.Always reply to e-mails to at least confirm receipt.
3.Do not insult and do not use random words written in capital letters.
4.Don't respond rudely on a person's public space on social networks.
5.Never post photos or videos depicting recognisable people (unless you have their permission).
6.Avoid posting private messages on a notice board.
7.Don't send messages in the middle of the night.


  What is Social Media?

Social Media is websites and applications that are designed to allow people to communicate and interact online.

With Social Media you can share very quickly and in real-time: information, ideas, photos, videos, etc.


Which are the most used Social Media? 



Today Facebook has become the most widely-used social network.