The first step when it comes to solve any computing problem is find out which component is not working correctly.
Sometimes it is due to something simple such as: the audio is not working, or we can’t properly see the screen or keyboard/mouse have stopped working.
Other times the computer doesn’t even start, it suddenly restarts or turns off and we don’t know what is happening.
In order to identify the problem, we have to pay attention to the clues that the computer gives us.
The first step is to check if the problem is related to the software or to the hardware. The most simple method for this is to access your computer in “Safe mode”.
Safe mode is a start mode of the computer where the system only boots with the necessary applications and drivers and everything else which is not necessary remains disabled.
Now we are going to see how to access Safe Mode.
Click on ‘turn off’ and, while pressing ‘shift’ key, click on ‘restart’.
Now the computer will restart and will show a menu where we will select ‘Troubleshoot’ -> Advanced options -> ‘Startup configuration’.
In safe mode, we will try to reproduce the error.
If we can reproduce it, then it means that it is a hardware error.
On the contrary, if the error does not appear again, it means that it comes from the software.
The error occurs before or after an error message:
This is one of the most simple case to identify and correct errors as important information will appear in the message to help you repair the computer.
It can either be an error window or a full screen error, in both cases we must look at the error code and read the message.
The error message can also appear before the computer completely boots.
In any case we must copy the code or error message and search it on the internet so that we can find a solution for our problem.